Refund policy
At ApexCaps, customer satisfaction is important to us. We want you to feel confident when purchasing from our store. We therefore provide eligible customers with a 30-day free return and refund period.
30-Day Return Period
You may request a return within 30 days of receiving your order.
To qualify for a return, the product should generally be returned in the same condition in which it was received. Items should be unworn, unused, and returned with their original packaging and accessories where applicable.
Please take reasonable care of products while they are in your possession.
Starting a Return
To request a return, contact:
Please provide:
- Your order number
- The email address associated with your order
- The product you wish to return
- A brief explanation of your return request
Our customer support team will provide the applicable return instructions.
Please contact us before sending a product back so that we can ensure your return is directed and processed correctly.
Free Returns
ApexCaps offers free eligible returns within the 30-day return period. Customers should follow the return instructions provided by our support team.
Damaged, Defective, or Incorrect Products
Please inspect your order after delivery.
If you receive an incorrect, damaged, or defective product, contact us as soon as reasonably possible at support@ApexCaps.store.
Providing clear photographs of the product and packaging may help us investigate and resolve the issue more efficiently.
Depending on the circumstances, we may offer a replacement, refund, or another appropriate solution.
Refunds
Once an eligible return has been received and reviewed, we will notify you regarding the status of your refund.
Approved refunds will normally be issued to the original payment method. The time required for the refund to appear in your account may depend on your bank, card issuer, or payment provider.
Original processing times imposed by financial institutions are outside our direct control.
Order Cancellations
If you need to cancel or modify an order, contact us as soon as possible.
We will make reasonable efforts to accommodate the request. However, once an order has entered processing or has been shipped, cancellation may no longer be possible. You may instead request an eligible return after receiving the order.
Exchanges
If you would like a different style, color, or available variant, contact our customer service team. Availability cannot be guaranteed.
Consumer Rights
Nothing in this policy is intended to limit any mandatory rights or remedies available to consumers under applicable law.
Contact: support@ApexCaps.store
Phone: (800) 668-8224